TVPlus Pro Max User Guide / Helpful Tips
Pre-Installed Apps
Home Button
From the Home Screen, You can select different Apps from this main screen To Watch Live TV, VOD, or TV Series by Select “TV ONAIR” Icon
Menu Button
Pressing the “Menu” button while watching Live TV will bring up the menu on the Left of your TV Screen this allows you to select different Menu options in the TV ONAIR App; Which include: Live TV, VOD, TV Series & Radio
Info Button
Pressing the “Info” button while watching Live TV will give you the Channel Info
Extended Info Function Menu
In this Menu, you can select the following options: Favorite Channel, VOD, TV Series, Radio, Ch. Record, Ch. Pause, etc.
Live TV
From here you can navigate through the Live TV and the Live TV Channel Groups
VOD
From here you can navigate and select a VOD (Video On Demand) Movie and navigate though the VOD Movie Groups
TV Series
From here you can navigate and select a TV Series or naviagte through the TV Series Groups
Radio
From here you can navigate and select a Radio Station
Pauce
From here you can Pause Live TV, a resume when you want
Lock
The Lock feature allows you to lock/unlock a channel, to unlock a channel you will need to enter the Pin Number.
Portal 1: 0000 Portal 2: 9090 Portal 3: 0000 Portal 4: 0000
Portal 5: 9090 Portal 6: 0000 Portal 7: 0000 Portal 8: 0000
Portal 9: 7274 Portal 10: 0000
Favorite Channel
Make the Channel you are currently watching a Favorite Channel
CC ) Closed Caption
Only when avaiable you can turn on the Closed Caption feature on this Channel
Skip a Head
The skip-ahead feature removes the 10-second buffer to get to real-time streaming, The buffer helps provide continuous streaming by reducing freezing, buffering, or loading.
Record
The Record feature, allows you to record the current viewed Live TV Event, for additional storage capacity install a fat32 USB Drive into the USB Port of your Streaming Box
Guide Button
Pressing the “Guide” button while watching Live TV will bring up the Live TV Guide
Back Button
Pressing the “Back” button while watching Live TV
> Clear the Onscreen Menu
> Exit any App
TV Series Short Cut Button
Pressing the “Yellow” button will automatically take you to the TV Series Menu
VOD Short Cut Button
Pressing the “Green” button will automatically take you to the VOD Menu
Mouse Button
Pressing the “Mouse” button you can bring up the Mouse Button
Channel Up Button
While watching Live Tv you can Channel Up or Channel Down to view a different Channel
Channel Search
Pressing the “Search” button while watching Live TV, will bring the Search feature. Type in Channel Name: example: “BET”
Navigate to your desired Channel, then press “Ok” on your remote control to view the channel
Press “Ok” on your remote control to view the channel in full screen
Favorite Short Cut Button
Pressing the “Favorites” button while watching Live TV, will bring up your Favorite Channel List. To navigate to the Channel List, then select the Favorite Channel you wish to watch
Play/ Pause Button
The “Pause” or “Play“, features works works on all channels, for additional storage capacity install a USB Hard Drive
Record Button
The “Record” feature, allows you to Record a Live TV Channel for a selected amount of time, navigate to the desired “Time” then press “Ok” on the remote to record the current Live Tv Channel
How to Watch VOD or TV Series Feature
While watching Live TV press the “Menu” button
Navigate down to “VOD or TV Series” then press the “OK” button
Add a USB Drive to Pause; Record Live TV
Add a 3.0 USB Thumb Drive to your Formuler Streaming Media Boxes, and get instant TIVO-like features. You can “Pause” or “Record” Live TV with one touch of a button on your remote
Only $26.50
While watching Live TV press the “Record” button
Finding your Recording
While watching Live TV press the “Menu” button
Navigate to the desired Recording
Switching Portal
In order, to watch a different Portal, you need to first be Subscribe to two Portals. Please e-mail support@satronics.bm to enquire or add a 2nd Portal to your Account.
While watching Live TV press the “Menu” button
Navigate down to “Connections” then press the “OK” button
Navigate to the desired Portal, then press the “Ok button
Navigate to “Ok“, then press “Ok button on your remote
Adult Channels
Adult Channels are Password Protected If you want to remove the Adult Channels from your TV Guide please email: support@satronics.bm
Portal 1: 0000 Portal 2: 9090 Portal 3: 0000 Portal 4: 0000
Portal 5: 9090 Portal 6: 0000 Portal 7: 0000 Portal 8: 0000
Portal 9: 7274 Portal 10: 0000
AnyDesk App for Remote Tech Support
Navigate to the AnyDesk Icon, on the Home Screen then press “OK” to launch the AnyDeck App.
AnyDesk, We install the AnyDesk (Remote Desktop) Application on all Formuler Streaming Boxes, to help assist in any Strouble Shooting problems that arise; you can share your TV Screen with one of our Support Team
Programing your IR Remote to Control Your TV
TVPlus Bluetooth Remote, You can easily program your IR1 Remote Control to operate your TV, giving you one remote control to operate a basic TV Entertainment System with the following commands: Power; Source; Vol -; Vol +
💡 HOW TO
You will need the original remote of the other device. Please follow the steps below.
- Press and hold the “TV” button for 5 seconds on the TVPlus remote, until the light stops flashing, this will indicate the remote is in learning mode
- Press and hold the button to be programmed on the TVPlus remote, point to your TV remote control, and keep a distance of 3-5 mm and press and hold the target button
- The red light will flash quickly 3 times and exit, the learning mode is successful
- In case the red light flashes 5 times, the learning procedure failed. Repeat steps 2-4
- Press the “Ok“ button to exit the learning mode
- Long press both “Ok” and “0” buttons for 3 seconds to do a factory reset
Trouble Shooting: Reloading Portal
Reloading Portal
If you are missing Channels or Channels Groups from your Guide, please follow the below Steps
While you are Watching Live TV press the “Menu” button
Navigate down to “Refresh”, then press “OK”
Please wait for the Portal Refreshes
Please wait for the Portal Refreshes
Please wait for the Portal Refreshes
Once the Portal has Refreshed, it will automatically go back to Live TV
Trouble Shooting: Portal Not Loading
If your IPTV Streaming box is not loading the Portal (we are assuming that the Portal is up) Let’s check to see if your Streaming Box is reaching the internet by navigating to YouTube to see if YouTube Loads.
If YouTube has an Internet Error Message please follow the below instructions. If YouTube does load please send an e-mail to support@satronics.bm
1. Unplug the power cord to your IPTV Streaming Box
2. Unplug the power cord to your ISP Modem, and leave it unplugged for a full 4-5 minutes
3. After waiting 4-5 minutes, re-plug in your ISP Modem, it will take typical 4-5 minutes for your Modem to fully boot up
4. After your ISP Modem fully reboots re-plug in the power cord to your Streaming Box
5. Reload the My TV App to load the IPTV Portal
Trouble Shooting: Bluetooth Remote not responding
If you find that your Bluetooth remote is not responding to any button press; please follow the below instructions
Check and confirm that it’s a Red light flash when press you press any button on the Remote, if no light is present please replace the (2) AA batteries with working batteries. If you see the Red light flash continue to the next step
Unplug you’re the power cord to your Streaming Box
Remove the battery cover, then remove the (2) AA batteries from the remote, for 1 full minute, after waiting 1 minute to reinstall the (2) AA batteries in the remote
Re-plug in your power cord to your Streaming Box, Test your Bluetooth remote
Trouble Shooting: How to check your Internet Download Speed
How to check your Internet Download Speeds
Navigate to the Speed Test Icon, then press “Ok” with Streaming Box remote control
That Fast App will automatedly start calculating your current Internet Download and Upload Speeds
Press the “Mouse” Button to Bring Up & Exit the Mouse Mode
Once the Download test has finished, navigate to “Show more info” then press “Ok” on your Streaming Box remote control
Understanding your internet speed results
Download Speed is also referred to as bandwidth, or the amount of data transmitted over a connection over a certain amount of time. You can think of downloading data like filling a swimming pool with a hose. A bigger hose allows more water to flow through it, and the pool fills more quickly. Likewise, a connection with more bandwidth will download files much more quickly
Loaded Latency measures the round-trip time when data-heavy applications are being used on the network. It is recommended to have a loaded latency below 100ms for an optimal Streaming
Unloaded Latency measures the round-trip time (a.k.a. ping speed) of a request when there is no other traffic present on a user’s network. It is recommended to have an unloaded latency below 20ms
Speed Equals Quality
The speed of your connection determines the quality of the video you watch and the audio you listen to. You’ll experience delays when downloading files, watching movies, and listening to music over a slow internet connection.
In the worst scenario, you can experience buffering. Buffering means the connection cannot handle the speed at which the video or file is sent to the Streaming Box. The data collect momentarily before playback continues. It’s similar to how a printer collects data sent from a computer before printing.
Bandwidth vs. Speed
There are two factors to consider when measuring speed. Bandwidth refers to the size of the conduit in which the data travels. Speed refers to the rate at which the data travels.
Using this definition, a larger bandwidth permits more data to travel, increasing the rate at which it travels. However, this does not necessarily mean that the speed of your broadband connection is the same as your bandwidth. Bandwidth refers to the size of the pipe in which data travel
What to do if my Internet Speed Results are Low
The below steps may resolve slow than normal Speed Test
1. Unplug your ISP Modem from the power electrical plug
2. Unplug the Power Cord to your Streaming Box
3. Leave your ISP Modem unplugged for a 5 to 6 minutes
4. After waiting for 5 to 6 minutes replug in your ISP Modem
5. Your ISP Modem will take 3-5 minutes to boot up
6. Replug in your Streaming Box
7. Repeat the Internet Speed Test hopefully, the Internet Speeds will be back in the normal range
If your Internet Speeds do not revert to Higher Internet Speeds, you may want to contact your ISP Provider. Please Remember: When doing an Internet Speed Test, you should not test the Internet Speed from your Modem to your local ISP. Your local ISP is only a bridge to the internet.
What to do if my Internet Speed is in the normal range and getting buffering
Best Practice: Hardwire your Streaming Box to your Internet Modem or Network Switch
Typically when an IPTV Server has an Upload issue, buffering can occur, but in most cases, not all Channel Groups will have buffering, and Most IPTV Servers will have duplicate Channels
Use the “Channel Search” feature to find the duplicate channel in another Channel Group
If the problem persists over a day or so, please let us know via e-mail at support@satronics.bm it will be very helpful if you take a screenshot of the Channel Name so we can look into it for you
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